Travel Tips & Trends - Village Luggage Blog

New Hartmann Luggage Guarantee

February 6th, 2010

Hartmann luggage has announced that on purchases made after February 1, 2010, of their Tier #1 brands including Wings, Tweed, Metropolitan, Intensity, and Belting leather luggage, as well as their Belting leather and Aviator business cases, you will receive their new guarantee. While Hartmann always has been committed to customer service, this new guarantee will give you peace of mind whether traveling near or far, for business or on vacation. This solid guarantee ensures the superior service that you expect from Hartmann luggage! This Absolute Assurance Guarantee will cover any and all damages to your Hartmann product in the collections listed above. For the life of the product, Hartmann will provide dedicated customer service and high quality repairs at no charge to you. They will cover any and all damages to your product. Customer service has always been important to Hartmann, and they are really stepping up with this new guarantee. The only thing it will not cover is cosmetic wear, damage due to incorrect cleaning, and lost or stolen bags and their contents. In order to benefit from this fantastic guarantee, you just need to send the luggage to the Hartmann headquarters along with your store receipt, product registration or Global Recovery system registration. Hartmann is committed to an impeccable level of construction and standards. Hartmann has always stood for the finest materials and quality workmanship, and now you will not need to worry about airline or cruise line damage to your luxury brand of luggage. Hartmann has just made traveling easier and less stressful while giving you elegant and reliable luggage to travel with. You can reach Hartmann customer service at 1-800-331-0613 or contact them via e-mail at customerservice@pobox.hartmann.com. Remember, this new Absolute Assurance Guarantee is only on purchases made after February 1, 2010, and does not cover previous Hartmann purchases that are covered under the Quality Assurance guarantee. The Quality Assurance Guarantee will remain on the Stratum collection, limited edition, and designer luggage, as well as on the personal leather goods and business accessories. This Quality Assurance guarantee covers any problems resulting from workmanship or defective materials, but does not cover damage from abuse, neglect, improper handling or carrier damage.

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